I want to change my orderUpdated 6 months ago
Can I make a change to my order?
We ship our orders every day by 3pm Sydney time. If you have placed an order and need to make a change, contact our support team before 1pm that day so we can do our best to amend it for you.
Unfortunately, we’re unable to make any changes to your order once it has been fulfilled. That includes:
- Changing the item or size
- Delivery/billing address
- Adding/removing items to your order
- Shipping method
If you wish to return/exchange your items once they are delivered.
My address is wrong on my order, what can I do?
Input the incorrect address at checkout... Sadly, we can't change an address with the courier once the order is placed, however it may be possible to update your delivery preferences with the courier by contacting them directly.
If for any reason your order can't be delivered, the courier will return it to us and you’ll receive an automatic refund once the parcel has reached our warehouse. You can keep an eye on your tracking information for any updates.
If your order hasn't shipped yet, please wait until you receive your tracking email so you can provide the courier with the tracking number and they may be able to amend this for you.
If your order has shipped, please contact the courier (usually Auspost) directly ASAP as they may be able to help. Important to know... If you input the incorrect address at checkout, we can not be held accountable if the order goes missing, meaning we're not liable to refund/replace this order.
More questions?