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How do I return my item?Updated 2 months ago

How to start the return process:

Your return request must be submitted within 14 days of fulfilment.

  • Read our returns policy here before starting.
  • Click 'Start Return' on this page.
  • Enter your order number and phone number/email address you used to order.
  • Select the items you want to return. If an item is not eligible for return it will be greyed out, with a "Not eligible" red tag.
  • Select how you'd like to proceed; exchange, store credit or refund (full price items only).
  • Once your return is confirmed, you will receive a shipping label via email to send the item back (AU customers only - US/UK/NZ/ROW customers, you will arrange your own return shipping to the address provided).

All returns must be submitted in our returns portal before being sent back to us.

AU / NZ / UK / ROW Customers:

Start a return

North American Customers:

Start a USA return

returns process

More questions?

Please contact our support team.

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