How do I return my item?Updated 5 months ago
How to start the return process:
Your return request must be submitted within 14 days of fulfilment.
- Read our returns policy here before starting.
- Click 'Start Return' on this page.
- Enter your order number and phone number/email address you used to order.
- Select the items you want to return. If an item is not eligible for return it will be greyed out, with a "Not eligible" red tag.
- Select how you'd like to proceed; exchange, store credit or refund (full price items only).
- Return requests are usually processed within 1-2 business days and you will be notified by email of the outcome. During busy times this may take longer.
- Once your return is approved, you will either receive a shipping label via email to send the item back or will be required to arrange shipping the item back yourself.
All returns must be submitted in our returns portal before being sent back to us.
More questions?