We hope you love your purchase, but if it's not love at first sight and you change your mind, here's how we can help. Return policy:. Eligibility. Condition. Timing. Outcome. *Please note that during sale periods, such as Black Friday and EOFY, all r
How to start the return process:. Your return request must be submitted within 14 days of fulfilment. All returns must be submitted in our returns portal before being sent back to us. Start a return. More questions?. Please contact our support team.
Yes! You can exchange your item for another size using our returns portal. If you want to exchange for a different style, we recommend doing a return for store credit and buying the new item separately. It is free to return items for store credit or
For full transparency, processing returns is an expensive process for a business and the cost of processing returns is not implemented into the price of our items. Costs included with processing a return are:. This very quickly adds up, hence why we
Our pieces are made from beautiful quality fabric. To keep it in it's best condition we always recommend looking after your pieces with the highest level of care.Either hand wash or pop your pieces in a delicates bag into the washing machine on a col
For full transparency, processing returns is an expensive process for a business and the cost of processing returns is not implemented into the price of our items. Costs included with processing a return are:. This very quickly adds up, hence why we
We understand that plans can change, and you may need to cancel an order. Here’s what you need to know:. Timing is KeyOrders can only be canceled if you contact our support team before the order has been fulfilled. If your order has already been fulf
