Returns PolicyUpdated 3 days ago
We hope you love your purchase, but if it's not love at first sight, here's how we can help
Return policy:
- Full price items are eligible for size exchange, store credit or refund.
- Sale items (not marked final sale) are eligible for store credit or size exchange only.
- Items marked as "Final Sale" can not be returned.
- Return requests must be made within 14 days of fulfilment.
- Items must be returned in their original condition; unworn, unused, unwashed, unaltered and with all tags attached to be accepted.
- Items must not have any dirty marks, make-up or fake tan marks.
- Items must not smell of perfume, deodorant, cosmetics or washing powder.
- Original shipping costs will not be included in the store credit or refund amount.
- Items that do not meet the requirements above will be rejected for a return and sent back to you.
- Customers must send the return item(s) within 7 days of receiving return approval and/or shipping label. Items not sent within this timeframe will be eligible for store credit only.
- We aim to process returns within 7 business days of being received. Store credit is sent instantly upon return approval and is available for immediate use. Cash refunds are processed immediately but can take 7 - 10 business days to show in your account/original payment method.
*Please note that during sale periods, such as Black Friday and EOFY, returns are for store credit or size exchange only.
Australian Customers:
Returns for refunds are subject to a AUD $12 return shipping fee which will be deducted from your return outcome.
Returns for store credit or size exchange are free.
North American Customers:
Returns for refunds are subject to a USD $4 return fee which will be deducted from your return outcome.
Returns for store credit or size exchange are free.
Customers are responsible for arranging their own return shipping. You will be provided with a US returns address.
UK Customers:
Returns for refunds are subject to a GBP £2 return fee which will be deducted from your return outcome.
Returns for store credit or size exchange are free.
Customers are responsible for arranging their own return shipping. You will be provided with a UK returns address.
New Zealand Customers:
Returns for refunds are subject to a NZD $3 return fee which will be deducted from your return outcome.
Returns for store credit or size exchange are free.
Customers are responsible for arranging their own return shipping. You will be provided with an AU returns address.
Rest of World Customers:
Returns for refunds are subject to a AUD $3 return fee which will be deducted from your return outcome.
Returns for store credit or size exchange are free.
Customers are responsible for arranging their own return shipping. You will be provided with an AU returns address.
The following items cannot be returned:
- Items in any condition other than its original condition.
- Items that have been worn.
- Items without their original tags.
- Items that smell of perfume, or odours of any kind.
- Items which have been stained or marked eg. make up, fake tan or deodorant.
- Items marked ‘final sale’ or in 'online warehouse sales'.
How to start the return process:
Your return request must be submitted within 14 days of fulfilment.
- Read our returns policy above.
- Click 'Start Return' on this page.
- Enter your order number and phone number/email address you used to order.
- Select the items you want to return. If an item is not eligible for return it will be greyed out, with a "Not eligible" red tag.
- Select how you'd like to proceed; exchange, store credit or refund (full price items only).
- Once your return is confirmed, you will receive a shipping label via email to send the item back (AU customers only - US/UK/NZ/ROW customers, you will arrange your own return shipping to the address provided).
All returns must be submitted in our returns portal before being sent back to us.
AU / NZ / UK / ROW Customers:
North American Customers:
More questions?